I have been meaning to get in touch for a while now, just to say how much we enjoyed the tour that you booked for us (God’s Own Country – Kerala).
We were met as arranged at Kochi Airport and everything from then on was seamless.
There were no hitches with any of the hotel bookings, and the local guides were all friendly and efficient.
The hotels were all super and had everything that we would want, in beautiful settings.
Our driver, Sumesh was excellent – calm, polite and careful and always made sure we knew what our next meeting time and place would be. He was always punctual, and communicated well with the guides we were to meet.
We especially enjoyed the Houseboat stay; it was so spacious & comfortable and the crew looked after us very well, providing us with delicious meals and snacks.
I was attracted to your tours because your website was very detailed, informative and it was always very reassuring to be able to discuss with you in person our personal tweaks over the telephone. Your prompt responses, by phone or e mail, were really appreciated. In addition, your detailed information regarding visas and Passenger Locator forms was very helpful.
Sincere apologies for this delayed message; but thank you and your team for sorting out a lovely holiday for us.
Our trip on the Maharaja’s Express has honestly been the trip of a lifetime. We chose the “Indian Panorama”, which visited some wonderful destinations. The variety of places we visited meant we were never bored, and there was just the right amount of time spent relaxing on the train, gazing out of the window as scenes of rural India passed by. The accommodation on the train is very comfortable and spacious, and the staff looked after us extremely well. In fact the staff deserve a special mention for their helpfulness and friendliness. Arriving at destinations we were received like VIPs, with the full red-carpet treatment, literally. India can be an overwhelming place, very different to the UK, but we always felt reassured that there were people from the train staff to guide us and look after us. Food and drink have been absolutely first class, on and off the train.
Feedback on holiday arrangements
We originally booked our trip back in 2019, with the intention of travelling at Easter 2020. Covid-19 put paid to these plans – we eventually travelled in October 2022. Our representative from Tailormade Journeys, Rajiv, has been brilliant at keeping us informed about the various changes and issues that have occurred due to Covid, and advising us of what we needed to do. Excellent communication is essential for holidays like this, and Rajiv has been very attentive to our individual circumstances and requirements. All arrangements have been thorough and worked out impeccably. Our holiday involved hotel stays in Delhi before and after the train trip. There was someone to meet us at the airport when we arrived in India to take us to the hotel, and then meet us the following morning to take us to the station. Similarly when we arrived back in Delhi at the end of the train trip we were met at the station again, and then escorted to the airport the following morning. At no point were we left worried about these connections or arrangements; the hotel staff were also fully aware of the arrangements, which was very helpful. I would have no hesitation in booking another holiday through Tailormade Journeys. Thank you very much!
John, Carol and Poppy Walker – UK
I would like to say big thank you for organizing amazing trip for 4 of us to Jordan.
We started to plan this vacation a year before Covid Pandemic in 2019 to travel in Spring of 2020. By January of 2020 we paid for everything in full but had to delay our travel plan till Spring 2022. Rajiv always kept in touch during pandemic and responded immediately to all our emails and phone calls.
Rajiv was instrumental in planning our vacation and made whole process very easy and painless. He had a great knowledge of the area, booked amazing and beautiful hotels, all tours and transfers were well organized and executed by efficient teams. In addition he kept our money save for 2 years and never increased original price.
We had a roomy, comfortable and very clean mini van with knowledgable tour guide who are a good storyteller. Everything went without a glitch and as promised.
In the end, I would like to say thank you once again for such a wonderful and unforgettable experience. We never will look for another company next time we will plan our vacation to destinations that Tailormade Journey Company is offering. You are the best. We will always recommend your company to any friends or family if they will consider travel to destination offered by your company.
Roman and Ada Basin
Just a quick thank you for arranging a perfect holiday for us the standard of hotels was perfect as were the locations The boat we had for the backwaters trip was fantastic all of us were impressed by what you had arranged for us and the level of service you and the tour company provided we would certainly recommend you unreservedly
Noel Lynn Darren and Carly Topps
Thank you very much for organising such a wonderful trip. Firstly I must say a great thank you to our wonderful driver Mr Praicash he was brilliant; very informative; supportive and knowledgeable. He looked after us both for the whole trip and went over and above on a number of occasions.
I just wanted to give you some feedback on a few things;
In the main the hotels were great but I would like to make the following comments on some of the hotels.
Pondicherry – we were disappointed that we were not located in the hotel in the French quarter but the hotel was good. The fact that you could walk out of this hotel and walk to destinations was great.
Madurai – the hotel was lovely and it was nice to have a bath (perhaps a consideration when doing such long trips.
Perryar – the Spice Village was great lovely rooms and the ability to walk out was great.
MV Vindra Cruise was out of this world.
Cochin – the Taj hotel in Cochin was beautiful.
They were on the whole very good and informative I must highlight the guides in Madurai and Cochin both of whom were excellent and deserved to have a mention. The guide in Pondicherry was not the most informative.
I would like to thank you very much again for organising the trip.
Jane and Ann Lewis.
Further to my telephone conversation with you today, this is to confirm our profound thanks to you and your team for the amazing tour of the Deccan and Kerrela.
As you know it was a profound disappointment when our train was cancelled – the Deccan odyssey with such short notice. However your reorganised itinerary did not disappoint.
Everywhere we went; we were met by highly efficient teams who whisked us to our hotels and picked us up to return to the airports. They even checked us in, waiting until we had passed security.
Our guides were knowledgable, the sightseeing amazing, the hotels first class, the house boat wonderful. What is more none of us became ill! One small improvement would have been two nights on the boat rather than one, but one night was our suggestion.
It was fortuitous that we alighted on your company. I cannot praise you enough.
Hope that you will look after us again in the not too distant future.
Dr Warren Hamilton Perks Family & Friends UK
Congratulations on a excellent tour, all went seamlessly.
A special mention to our driver who was fantastic in all ways.
A good/safe driver and also guide. We saw many other sights specially requested because of him.
Most of my friends are now back in the US. Everyone enjoyed the trip thoroughly on board the Luxury Palace on Wheels . Thank you for everything & arranging such a fantastic holiday.
Hi Rajiv and Team, thanks you for all your help on these tours. We were most happy with your product (timely drivers and clean transport) and services (guided tours).
I would like to personally recommend how well the tour guides were and happy to review on line. Please advise how / where to do so for each of the guides;
Jaipur: Kailash Arora
Agra: Azhar Khan
Delhi: Anil Sharma
We have just returned from our holiday and wanted to write and thank you very much for all your work in organising such a wonderful trip.
From the moment we contacted you about the possibility of our venture in Indochina, we have felt incredibly well looked after and well informed. Your attention to every detail is much appreciated even to the degree that before we travelled we had received information on everything we would need even including what the welcome notices would look like at each airport .
We really liked everywhere we stayed, each hotel was perfectly located, near, if not in the centre of the towns and not in the midst of the tourist areas. They were all interesting and had a local flavour to them, they felt relevant to the area rather than the homogenous big chain hotels.
Each of the four guides were truly wonderful, Mr Ha, Mr Lup, Mr Vu and Mr Chin, were all charming and helpful whilst imparting useful and interesting information, they followed your well-structured and thoughtful itinerary, as well as being open to adjust it as we felt necessary on arrival in each place. We felt incredibly well cared for, and really valued the small considerate details, as well as the ready supply of bottled water which was always much appreciated. The guides were wonderful in being aware of particularly busy routes or times when visiting the sites, and managed to lead us away from these to make the most of everything we saw. We would like to mention that all the drivers were really good too…
The choice of meals in interesting restaurants with local food was fantastic too (we had 2 not so good meals and fed back to the local guides our thoughts on this which they seemed pleased to hear as they were keen on getting things right for the next travellers)
Extraordinarily, we received a message when we were on the boat in Halong Bay to let us know that our flight was delayed a little. What amazing communication!
We have been impressed by th organisation every inch of the way, resting certain in the knowledge that all was taken care of, which allowed us to enjoy a fantastic and memorable trip at every moment.
With our gratitude and thanks and we are already thinking about when we can be in touch again for another adventure…
Antony, Jessica, Tobias and Minnie (Barnett)