Terms & Conditions – Tailormade Journey

This website www.TailormadeJourney.co.uk (the “Site”) is published and maintained by Tailormade Journeys Limited – trading as Great Vacations a company incorporated and existing in accordance with the laws of United Kingdom – Company Registration number 528910 and VAT registration number GB 867627084. The flight inclusive holidays on this website are ATOL protected under ATOL number 9967.

All Flight inclusive holidays on this website are financially protected by the ATOL scheme. When you pay you will be supplied with an ATOL Cerificate. Please ask for it and check to ensure that everything you booked ( Flights , Hotels and Other Services ) is listed on it. Please see our booking conditions below for further information or for more information about financial protection and the ATOL certificate go to : www.atol.org.uk/ATOLCertificate.

Your Financial Protection

When you buy an ATOL protected flight or flight inclusive holiday from us you will receive an ATOL Certificate. This lists what is financially protected, where you can get information on what this means for you and who to contact if things go wrong.

We, or the suppliers identified on your ATOL Certificate, will provide you with the Services listed on the ATOL Certificate (or a suitable alternative). In some cases, where neither we nor the supplier are able to do so for reasons of insolvency, an alternative ATOL holder may provide you with the services you have bought or a suitable alternative (at no extra cost to you). You agree to accept that in those circumstances the alternative ATOL holder will perform those obligations and you agree to pay any money outstanding to be paid by you under your contract to that alternative ATOL holder. However, you also agree that in some cases it will not be possible to appoint an alternative ATOL holder, in which case you will be entitled to make a claim under the ATOL scheme (or your credit card issuer where applicable).

If we, or the suppliers identified on your ATOL certificate, are unable to provide the services listed (or a suitable alternative, through an alternative ATOL holder or otherwise) for reasons of insolvency, the Trustees of the Air Travel Trust may make a payment to (or confer a benefit on) you under the ATOL scheme. You agree that in return for such a payment or benefit you assign absolutely to those Trustees any claims which you have or may have arising out of or relating to the non-provision of the services, including any claim against us, the travel agent (or your credit card issuer where applicable). You also agree that any such claims may be re-assigned to another body, if that other body has paid sums you have claimed under the ATOL scheme.

When you access, browse or use this Site you accept, without limitation or qualification, the terms and conditions set forth below.

These terms and conditions of use and any additional terms posted on this Site together constitute the entire agreement between you and us with respect to your use of this Site. In the event that you book any holidays packages offered on the Site with us then your bookings shall, in addition to these terms and conditions, also be subject to our terms and conditions for booking holidays.

DISCLAIMER

This page sets forth the terms and conditions under which Tailormade Journeys Limited provides information on this Site, as well as the terms and conditions governing your use of this Site. By making use of this Site, you agree to be bound by the terms and conditions we have outlined below. If you do not accept these terms and conditions, do not continue to use or access this Site.

ACCURACY OF INFORMATION

Tailormade Journeys Limited has taken all care (as it reasonably can) to ensure that the information posted on the Site is accurate and complete. Please however note that Tailormade Journeys Limited does not warrant or guarantee the accuracy or completeness of the information provided on this Site. Under no circumstances shall Tailormade Journeys Limited be liable for any loss or direct, indirect, incidental, special or consequential damages caused to you by your reliance on the information posted on this Site.

The information on this Site and these terms and conditions may be changed or updated without notice. Users are deemed to be apprised of and bound by such changes. Tailormade Journeys Limited may also make improvements and/or changes in the products, services and/or programs described on this Site at any time without notice. Tailormade Journeys Limited hereby disclaims all warranties and conditions with regard to this information, software, products, services and related graphics, including all implied warranties and conditions of merchantability, fitness for a particular purpose, title and non-infringement.

When you use the Site for booking holidays, please ensure that all the information provided by you such as names, dates of travel, passport numbers etc is accurate. Tailor made Journeys Limited cannot be liable for any erroneous information given by you. Tailor made Journeys Limited shall not in any way be liable for any loss or inconvenience suffered by you as a result of erroneous information provided by you.

THIRD PARTY PRODUCTS AND THIRD PARTY ADVERTISEMENTS

In case of third party products and advertisement displayed on our Site, we shall not in any way be liable / responsible for the contents, quality or safety of such of the third party products and advertisements. We do not in any way or in any manner endorse the products or services advertised on the Site by third party advertisers. Users are solely responsible for verifying the contents and information provided in such advertisements before making any decisions based on the same.

Tailormade Journeys Limited shall not in any way be or responsible / liable for any loss, damage or injury sustained by you as a result of availing such products and services advertised by third parties on this Site.

CONFIDENTIALITY

Information concerning Tailormade Journeys Limited, its business, products, services, employees, customers, agents, or others on whom data is collected, stored, or processed is the property of Tailormade Journeys Limited and is confidential except for the necessary disclosures required by law.

INDEMNITY

You agree that you shall hold Tailormade Journeys Limited fully indemnified and harmless in case any suit, action, application, revision, writ petition, execution proceedings, claim, demand or any other legal proceedings are initiated against Tailormade Journeys Limited due to any action /omission on your part in using the site.

ENFORCEABILITY OF THESE PROVISIONS

Should any of these terms and conditions be held invalid, that invalid provision shall be construed to be consistent with the applicable law, and in manner so as to remain consistent with the original intent of Tailormade Journeys Limited. Provisions not otherwise held invalid shall remain in force.

SECURITY WARNINGS

It is up to you to take precautions to ensure that whatever you select for your use is free of such items as viruses, worms, trojan horses, malicious codes and other items of a destructive nature.

IN NO EVENT SHALL TAILORMADE JOURNEYS LIMITED BE LIABLE TO ANY PARTY FOR ANY LOSS OR DIRECT, INDIRECT, INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES CAUSED BY USE OF THIS SITE, OR ANY OTHER HYPERLINKED WEBSITES.

PRODUCTS & SERVICES

Please note that none of the information contained in this Site should be viewed or construed as an offer to sell or as a solicitation to purchase any of our products or services. Rather, the information on our products and services is provided to you so that you can learn what products Tailormade Journeys Limited has to offer. The products and service statements on this Site are for general description purposes only.

It must not be construed that by advertising itineraries and packages to various destinations, any warranty or representation is made by Tailormade Journeys Limited to you as regards the suitability and safety of any particular destination.

LIMITATION OF LIABILITY

In the event of any loss caused to you due to any act / omission on our part we shall be liable only to the extent of the amount paid by you to us. We shall not be liable for any consequential loss or additional expense whatsoever.

WE SHALL NOT BE LIABLE FOR ANY LOSS OR DAMAGE CAUSED DUE TO CANCELLATION OF THE FLIGHTS , TRAINS OR CAUSED DUE TO THE ACTS/OMISSIONS OF ANY OTHER PERSON/ENTITY.

PROFESSIONAL ADVICE

The information provided on this site is distributed with the understanding that Tailormade Journeys Limited is not providing professional advice of any type.

WARRANTIES

Tailormade Journeys Limited specifically disclaims all warranties with respect to this Site or your use thereof, express, implied, or otherwise, including without limitation, all warranties of merchantability and fitness for a particular purpose. Tailormade Journeys Limited shall not be liable for any damages resulting from the use or misuse of this Site or the information on this Site.

This disclaimer, limitation of liability and exclusions shall apply irrespective of whether the damages arise from (a) breach of warranty, (b) negligence (c) breach of contract and (d) any other cause of action to the extent such limitation and exclusion are not rendered invalid by applicable law.

COMMENTS AND SUGGESTIONS

If you have any questions or suggestions please feel free to email us at

great-vacation@btconnect.com

PRIVACY POLICY

We believe in protecting the personal information provided by you to us while making any bookings with us and we value your right to privacy. The personal information (such as your name, address (postal and email), telephone number, travel details, passport number) that we collect shall not be shared with any one else, except as required under law and we shall take all reasonable steps to protect the security of personal information provided by you.

Please however note that in the event any personal information is shared over electronic means of communications (such as email) we shall not be responsible for the safety of such mode of communication and for the personal information provided therein.

LINKS

Our Site may provide links to other websites. When you click on any of these links, you are leaving our Site and entering another website and we shall have no liability/responsibility for such other websites (save and except those which belong to us).

COPYRIGHT INFORMATION AND OWNERSHIP

All material on this Site, including but not limited to audio, images, software, text, icons and the like (the “Content”), is owned by Tailormade Journeys Limited and protected by copyright under international conventions and copyright laws. You cannot use the Content, except as specified herein. You agree to follow all instructions on this Site limiting the way you may use the Content.

There are a number of proprietary logos, service marks and trademarks found on this Site. By displaying them on this Site, Tailormade Journeys Limited is not granting you any license to utilize those proprietary logos, service marks, or trademarks. Any unauthorized use of the Content may violate copyright laws, trademark laws, the laws of privacy and publicity, and civil and criminal statutes.

You may download such copy/copies of the Content to be used only by you for your personal use at home. If you download any Content from this Site, you shall not remove any copyright or trademark notices or other notices that go with it.

If any dispute arises between you and Tailormade Journeys Limited in connection with the use of this Site or in relation to the services proved by us, all such disputes shall exclusively be subject to the jurisdiction of the appropriate courts situated United Kingdom.

TERMS AND CONDITIONS FOR BOOKINGS

IMPORTANT: PLEASE READ THE TERMS AND CONDITIONS SET OUT BELOW BEFORE BOOKING YOUR HOLIDAY WITH US.

We are registered under Air Travel Organiser’s License (“ATOL”) number 9967.

When you buy an ATOL protected air holiday package from us you will receive a confirmation invoice and ATOL certificate from us confirming your arrangements and your protection under our ATOL licence.

In the unlikely event of our insolvency, the CAA will ensure that you are not stranded abroad and will arrange to refund any money you have paid to us for an advance booking. For further information visit the ATOL website at www.atol.org.uk.

HOW TO BOOK

Once you have decided on your holiday destination you can either fill up the booking form or contact us via email (great-vacation@btconnect.com) or call us on our landline number (+44-1753 – 201201 ).

Upon receipt of your request we shall send you a detailed itinerary setting out date wise program along with the package cost. In the event that you wish to finalise the package you are requested to send us the non-refundable deposit. You can make the payments via electronic bank transfer / cheque / credit card / debit card.

We shall upon your confirmation of the holiday destination and upon receipt of the non-refundable deposit, book your package (including the hotels and airline tickets). You are requested to make all remaining payments 8 weeks prior to your departure. Failing, which we shall cancel your bookings and shall not have any liability towards you. You shall indemnify us against any losses which we may suffer.

DEPOSIT

The non-refundable deposit payable when placing your order is 30 % per person of our package cost, whichever is higher. Some hotels, especially beach resorts during peak season as well as some wildlife resorts, require an advance or full payment immediately on booking. In such cases a higher deposit may be required. For all the luxury train journeys a non refundable deposit of 30 Percent is required. We will advise you of these higher deposits, if required, while accepting your booking or soon after that. Please note the deposit amount is non-refundable, except in instances when we cancel the holiday or express our inability to operate it (other than for reasons not within our control). The balance is payable 12 weeks before departure.

ATOL

Your Financial Protection

INSURANCE

It is a condition of your booking with us that you have adequate travel insurance. You are requested to provide us details of your travel insurance.

CONFIRMATION AND FINAL PAYMENT

You shall receive your holiday confirmation normally within 7 days of receipt of the non-refundable deposit. The balance amount due must be paid no later than 12 weeks before departure, otherwise we reserve the right to treat your booking as cancelled and retain the deposit. If the booking is made within 12 weeks of departure, then the full tariff of the holiday is payable at the time of booking.

While in most instances we are able to confirm all the arrangements within a few weeks of receiving the order, in some instances changes may be required or some confirmations may have to wait till much later. If we need to make a significant change to the itinerary booked, such as a change of hotel or mode of transport or omission of a place, it is done with your concurrence. It is thus important that you give us sufficient contact telephone numbers, both for daytime and evenings, so that changes to your itinerary, if any, can be discussed.

For minor variations in the itinerary we do not make supplementary charges nor do we offer reductions. If however the cost variation exceeds 2% of the total holiday price (excluding insurance, visa and airport taxes), you may be required to pay the difference, if the costs go up, or become entitled to a refund, if the costs go down.

If the availability of a certain portion of the holiday, or a specific hotel, is critical for you it must be specified in writing at the time of booking the holiday. Non-availability of this critical element will entitle you to a full refund of all monies paid, including the deposit amount. If, after notification of the non-availability of critical element(s) of your holiday, you decide to still proceed with the holiday, you cannot subsequently cancel it using this condition.

In instances where you have not specified any critical elements, if the very nature of the holiday changes due to non-availability of significant portion(s) of the tour, we will ourselves offer you the option of a later departure or cancellation with full refund. An exception to this condition may be made for bookings within 8 weeks of departure. In such instances we may have to pay non-refundable deposits for confirming certain portions of the itinerary. If such last minute bookings are cancelled due to non-availability of some portion(s) of the holiday we would expect you to pay for the costs incurred by us. Such costs will be equal to our cancellation charges, as mentioned in these Booking Conditions later, or less.

TRAVEL DOCUMENTS

Travel documents are normally sent to you approximately 4 – 5 weeks before departure. These include your international flight tickets (if purchased through us), final itinerary, local contacts at your destination, baggage tags, some useful tips and suggestions including on tipping, etc. Vouchers for hotels and internal travel, etc., are delivered on arrival at the destination.

PRICE GUARANTEE

The price of your holiday is fully guaranteed and is not subject to any surcharges. This guarantee is applicable from the date of receipt of all payments due.

The price guarantee applies to complete holidays bought from us and does not cover the purchase of individual items such as airline tickets or hotel rooms.

It may be noted that price variations due to changes in itinerary are not surcharges and are not governed by this guarantee. Surcharge, as defined, is only attributable to variation in costs of existing elements of the itinerary.

Airport taxes are added to your invoice on actual costs and are not covered by this guarantee.

ALTERATION OR CANCELLATION BY YOU

If you wish to alter your programme after the booking has been accepted for reasons other than non-availability of the portion sought to be altered, an amendment fee of £ 35 per alteration per person will be charged. Changing the date of departure will entail a higher charge of £ 250 per person. If the alteration or date change is requested after the balance amount has become payable, higher charges may apply, especially if the change has a knock-on effect on the remaining arrangements or if advances have already been paid to our suppliers.

Any requests for alteration, once the tour has begun, will be treated sympathetically but we cannot guarantee their implementation. Any costs incurred in making such alterations, will be passed on to you and the unavailed portion of the holiday will attract 100% cancellation charges.

Should you wish to cancel your tour, you must notify us in writing stating the reasons for cancellation as you may be covered by your insurance policy. Such cancellation will deem to take place only on the date of receipt of your written request and will attract the following cancellation charges:

Date of receipt of cancellation notification Cancellation charges

Greater than 90 days Deposit
90 – 75 days 50%
75-60 days 75%
60 – 0 Days 100%

CANCELLATION OF A TOUR BY US BEFORE DEPARTURE

We reserve the right to cancel a holiday on offer by us without assigning reasons at any time over 12 weeks before departure date. If such cancellation takes place we will offer you a comparable alternative or at your option refund all monies paid by you.

In case the holiday is cancelled under circumstances beyond our control that is in case of a ‘force majeure’ (please refer to details mentioned below) situation due to which a departure has to be cancelled, we regret there would be no refund of the monies paid to us or reimbursement of any additional expenses incurred by you as a result of our cancellation / change. We will however try to offer you a date change option but in case there is any additional charges due to tariff change the same will be applicable.

If any of the circumstances amounting to force majeure occurs during a tour we reserve the right to alter the tour programme, as required depending upon the circumstance, without offering any compensation but there will be no refund possible for the unutilised portion of the tour.

Force Majeure

Neither party shall be considered in breach of this Agreement or in default of its obligations here under if it fails to perform or observe any or all of the terms of this Agreement as a direct or indirect result of causes beyond the reasonable control of such party, such as but not limited to, acts of God, Civil or military authority, acts of the public enemy, threat of war, declared war, undeclared war, war riots, actual or threatened terrorist activity, civil disturbances, insurrections, industrial dispute, strikes, accidents, explosions, fires, earthquakes, floods, transportation embargoes, epidemics, diseases, acts of government, its agencies or officers, non availability of venues or any other legitimate cause beyond the reasonable control of the parties.

ALTERATIONS TO YOUR TOUR PROGRAMME BY US

We will make all reasonable efforts to provide you with the booked tour arrangements but cannot rule out occasional minor changes.

If the changes are significant we will inform you of these before departure, if possible, and offer you comparable alternative arrangements . A significant change is one which involves a change of airport for international flights to and from your holiday destination, the outward or return journey being rescheduled by more than twelve hours or the omission of a featured overnight stop in the itinerary. Where such changes take place for reasons within our control we will offer you a compensation of £ 25 per person if you had paid the full holiday price by the prescribed date.

Where the change is due to circumstances beyond our control amounting to force majeure (please refer to details mentioned below) situation due to which a departure has to be cancelled, we regret there would be no refund of the monies paid to us or reimbursement of any additional expenses incurred by you as a result of our cancellation / change. We will however try any offer you a date change option but in case there is any additional charges due to tariff change the same will be applicable.

Force Majeure

We reserve the right to cancel your holiday anytime during its operation if you are found to be behaving in a socially unacceptable manner or indulging in an illegal activity. In such cases no refund will be offered for the unavailed portion of the holiday and we will further claim from you the costs of your return to the parent country.

YOUR RESPONSIBILITY

The visa and health requirements is yourself responsiblility.

Passports, visas, vaccinations, foreign exchange for personal expenses, etc., and we do not accept any liability for non-communication of relevant details to you. If any service offered by us is not clear, you should get written confirmation from us about its inclusion in the price.

Please note that by offering any destination on our website we are not making any recommendation about its safety. In deciding whether it is safe to visit a certain destination or not, you are to depend on the advice of the British Foreign and Commonwealth Office. Should you wish to go to a particular destination you shall be doing so at your own responsibility and risk.

OUR RESPONSIBILITY

We accept responsibility for ensuring that the holiday which you book with us is supplied as described in this website, or any other literature printed by us, and the services offered reach a reasonable standard. In the unlikely event that any part is not provided as promised, for reasons within our control, we will pay you appropriate compensation if this has affected the enjoyment of your holiday.

In respect of carriage by air, sea and rail and the provision of accommodation in these the liability essentially lies with the providers of these transports and we merely act as agents for these providers. Our liability in all such cases will be limited in the manner provided by the relevant international convention.

If any client suffers death, illness or injury whilst overseas arising out of an activity which does not form part of the foreign inclusive holiday arrangement or excursion arranged through us, we shall, at our discretion, offer advice, guidance and assistance but are not liable for the consequences of such independent act

FLIGHT / TRAIN DELAYS or CANCELLATIONS

Tailormade Journeys Limited is not responsible for any cancellations , delays or reschedules done by the airlines or trains . It will be the entire responsibility of the Airlines or Train companies. WE SHALL NOT BE LIABLE FOR ANY LOSS OR DAMAGE CAUSED DUE TO CANCELLATION OF THE FLIGHTS , TRAINS OR CAUSED DUE TO THE ACTS/OMISSIONS OF ANY OTHER PERSON / ENTITY.

CANCELLATION BY YOU DURING X’MAS and NEW YEAR ( Blackout dates )

Cancellation of the Holiday during the Christmas and New Year period will attract Cancellation of up to 75 Percent of the holiday amount as this is a high period and the Hotels , Airlines and Other services are pre paid mostly . It is best to check with us about the cancellation.

INCLUSIONS AND EXCLUSION IN THE TOUR PRICE

The inclusions and exclusions in the tour price are given in the Itinerary we confirm with price to you under what is included and what is not included.

INSURANCE

It is a CONDITION OF YOUR CONTRACT WITH US that you take out INSURANCE at the time of, or prior to, making your booking. PLEASE ENSURE THAT YOUR INSURANCE COVERS YOU FULLY for everything you require yourself to be covered for during your holidays. TAILORMADE JOURNEYS LIMITED cannot be held responsible if you purchase an inadequate insurance policy . Non-European Union passengers should obtain equivalent insurance cover in their country of residence.

In an event of any Accident , Injury or Death during the Holidays – Tailormade Journeys Limited or any of the suppliers will not be held responsible in any way what so ever . The clients are advised to have a complete insurance cover on their own that should cover in case of any such mishap or death.

The law of the country you are travel in will apply incase of such an incident happens and therefore the clients are once again reminded that a full INSURANCE COVER should be taken for their holidays.

Excursions / Representatives and Agents

(a) Excursions only form part of your holiday arrangements if they are described in this website or purchased before departure. Game drives in wildlife reserves will be subject to the rules and regulations applicable to the particular reserve at the time of your visit and as laid down by the relevant government. Such rules and regulations are subject to change without notice and are beyond the control of TAILORMADE JOURNEYS LTD.
(b) Our acceptance of liability for the acts of our representatives or agents in clause above is only binding if our representatives or agents are acting with our authority and/or performing their duties as described in this website or brochure. This excludes for example any social contact that you may have with them.

ARBITRATION

If you have cause for complaint during the holiday please bring it to the notice of our local representative and/or the hotel who will try their best to solve the problem. It is not advisable to do nothing about a problem when it occurs but to later write to us seeking recompense. If we feel you avoided action to redress a problem when it occurred, no compensation will be offered if it is brought to our attention later. If the problem remains unresolved in spite of your pointing it out locally to our agents when it occurred please write to us within 28 days of the completion of the holiday. We shall investigate the complaint and send you a reply as soon as possible.

DATA PROTECTION STATEMENT

Please be assured that we have measures in place to protect the personal booking information held by us. This information will be passed on to the relevant suppliers of your travel arrangements. The information may also be provided to public authorities such as customs or immigration if required by them, or as required by law. Certain information may also be passed on to security or credit checking companies. If you travel outside the European Economic Area, controls on data protection may not be as strong as the legal requirements in Europe. If we cannot pass this information to the relevant suppliers, whether in the EEA or not, we will be unable to provide your booking. In making this booking, you consent to this information being passed on to the relevant persons. If we need to give your details to anyone other than those listed above we will do so with your consent.

JURISDICTION

Your holiday contract with us is made on the terms of these booking conditions which are governed by English Law and both parties shall submit to the jurisdiction of English Courts at all times.